Shinvo Web & Shop

Privacy Policy

DGFACTOR Internet Technology Co., Ltd. (the "Company"), which operates Shinvo Web & Shop Official Site (the "Site"), respects your privacy. This policy explains how we collect, process, use, and protect your personal data. By using the Site, you acknowledge that you have read, understood, and agree to this policy.

1. Information We Collect

We collect your personal data in the following circumstances:

Account registration: name, email, phone number, password, etc.
Orders: recipient details, shipping address, and payment-related information.
Customer service: information you provide when contacting us.
Automatically: IP address, browser and device information, browsing activity, and cookies.

2. How We Use Your Information

We use your personal data for the following purposes:

Account management, identity verification, and account security.
Order processing, payment and delivery, and after-sales service.
Customer service, notifications, and dispute handling.
Marketing, offers, and newsletters where you have consented.
Improving the Site, analytics, and legal compliance.

3. Sharing and Disclosure

We do not sell or rent your personal data. We disclose it to third parties only when:

necessary to complete a transaction (for example, payment and logistics providers);
you have given prior consent; or
required by law or by a competent authority.

4. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember your cart and preferences, and analyse traffic. You may refuse or delete cookies in your browser settings, but some features may not function properly.

5. Data Retention and Security

We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, or disclosure. We retain personal data only as long as necessary for the purposes collected or as required by law.

6. Your Rights

Subject to applicable law, you may request access to, a copy of, correction of, restriction of processing of, or deletion of your personal data. To exercise these rights, please contact us using the details below.

7. Minors

If you are under 18, you may use the Site only after your legal guardian has read, understood, and agreed to this policy.

8. Changes to This Policy

We may amend this policy from time to time and will post changes on the Site. Changes take effect upon posting; please review the latest version regularly.

9. Contact Us

If you have any questions about this policy or your personal data, please contact us:

DGFACTOR Internet Technology Co., Ltd.
Email: service@dgfactor.com.tw
Phone: +886-2-2953-0353
Address: 9F.-2, No. 23, Sec. 1, Sichuan Rd., Banqiao Dist., New Taipei City 220, Taiwan

Terms of Service

Welcome to Shinvo Web & Shop Official Site (the "Site"), operated by DGFACTOR Internet Technology Co., Ltd. (the "Company"). These Terms govern your use of the Site and related services. By registering, browsing, or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Acceptance and Changes

We may revise these Terms at any time by posting the updated version on the Site, without individual notice. Your continued use of the Site after changes constitutes acceptance of the revised Terms.

2. Registration and Account

You must provide accurate, current, and complete information when registering, and keep your account and password secure. You are responsible for all activity under your account. Notify us immediately if you suspect unauthorised use.

3. Services

The Company offers the display and sale of products or services through the Site, and may add, modify, or discontinue any part of the services at any time without prior individual notice.

4. Orders and Payment

Placing an order constitutes an offer; a contract is formed only after we confirm and send an order confirmation. Prices, specifications, and payment methods are as shown at checkout. If pricing is clearly erroneous or stock is insufficient, we may cancel the order and refund any amount paid.

5. Shipping and Delivery

Shipping methods, fees, and estimated delivery times are as shown in our shipping information and at checkout. Risk of loss or damage passes to you upon delivery to you or your designated recipient.

6. Returns and Refunds

You may have a statutory cooling-off period after delivery in accordance with applicable consumer protection law, except where excluded by law (for example, customised, perishable, or opened audio-visual or personal hygiene products). Please see our return policy for details.

7. Intellectual Property

All content on the Site, including text, images, trademarks, layout, and software, belongs to the Company or its licensors and is protected by law. You may not reproduce, distribute, transmit, or use it commercially without prior written consent.

8. User Conduct

You agree not to use the Site for any unlawful purpose, to infringe the rights of others, to disrupt the Site, to post false or malicious content, or to engage in any other conduct we deem inappropriate.

9. Disclaimer and Limitation of Liability

The Site is provided "as is". We do not warrant that the service will be uninterrupted or error-free. To the maximum extent permitted by law, we are not liable for any indirect or consequential damages arising from your use of, or inability to use, the service.

10. Suspension and Termination

If you violate these Terms or applicable law, we may suspend or terminate your access to the Site without notice.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of China (Taiwan). Any dispute shall be submitted to the Taiwan New Taipei District Court as the court of first instance.

12. Contact Us

If you have any questions about these Terms, please contact us:

Email: service@dgfactor.com.tw
Phone: +886-2-2953-0353

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