Activation and Delivery
Shinvo is a cloud subscription service, so there is nothing physical to ship. This page covers activation, payment and invoicing.
1. Activation
- Subscriptions: your admin account opens within two business days of payment, with login details, the manual and training videos sent by email.
- Plans that need a payment or logistics account: we file the application for you and open the service once ECPay approves it.
- One-off onboarding: a project contact reaches out within three business days to agree a 7-10 week schedule.
2. Payment Methods
- Credit card via ECPay (VISA, MasterCard, JCB)
- ATM virtual account; unpaid orders are cancelled automatically after the deadline
- Convenience store code, payable at any of the four major chains
- Monthly invoicing for subscriptions, subject to approval, due by the 10th of the following month
We do not store your full card number.
3. Invoices
Electronic invoices are emailed after payment. For a company invoice, enter your VAT number and title at checkout.
4. Service Area
We currently serve Taiwan. Customers outside Taiwan are welcome to contact us for a quote and supported payment methods.
5. Contact
Email: service@dgfactor.com.tw
Phone: +886-2-2953-0353
Hours: Mon-Fri 09:00-18:00 (GMT+8)
