Returns and Refunds
Our offerings fall into two categories: digital subscription services and one-off onboarding services. Different rules apply to each.
1. Digital Subscription Services
Under Article 19 of the Taiwan Consumer Protection Act and the related exemption rules, online services delivered immediately with your prior consent are not subject to the seven-day cooling-off period.
- Cancel before activation: full refund.
- After activation there is no lock-in. You may cancel at any time; service ends at the close of the current billing period and the current period fee is not refunded.
2. One-off Onboarding Services
- Cancelled before work starts: full refund.
- Cancelled after data migration or training has been scheduled: charged pro rata for completed work, balance refunded.
3. How to Request
- Email service@dgfactor.com.tw with your order number and reason.
- Support confirms the refundable amount within 48 hours.
- Refunds are processed within seven business days of confirmation.
- Card refunds appear on one to two statements depending on your issuing bank. ATM and convenience store payments are refunded to the account you designate.
4. Service Interruption Credits
If a service outage attributable to us lasts more than 24 consecutive hours, we credit the affected hours against your next monthly fee.
5. Contact
Email: service@dgfactor.com.tw
Phone: +886-2-2953-0353
Hours: Mon-Fri 09:00-18:00 (GMT+8)
